Refund policy

Return & Refund Policy

Effective Date: August 17, 2026

At AYEAHH Luxury Skincare, we are committed to providing premium products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

For hygiene and safety reasons, we only accept returns on unused, unopened products in their original packaging.

To be eligible for a return:

Your return request must be made within 14 days of receiving your order.
Products must be unused, unopened, and in their original condition.
Proof of purchase or your order confirmation is required.

Items that have been opened, used, or damaged after delivery cannot be returned.

Non-Returnable Items

The following items are not eligible for return or exchange:

Opened or used body oils
Opened or used body butters
Opened or used perfumes or perfume oils
Opened or used African Black Soap
Gift cards
Clearance or final sale items
Personalized or customized products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at supportayeahh@gmail.com with:

Your order number
A description of the issue
Clear photos of the product and packaging

We'll review your claim and, if approved, send a replacement or issue a refund at no additional cost.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a damaged product.

Exchanges

We currently replace items only if they are damaged, defective, or incorrect.

If you need an exchange, please contact us within 48 hours of receiving your order.

Return Shipping

If your return is approved for reasons other than our error, customers are responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item, AYEAHH Luxury Skincare will provide instructions for the return and cover the return shipping costs where applicable.

Allergies & Skin Sensitivities

Our products are made with carefully selected ingredients, but every individual's skin is unique.

We recommend performing a patch test before full use.

AYEAHH Luxury Skincare is not responsible for allergic reactions or sensitivities to ingredients listed on our product labels. Please review the ingredient list carefully before purchasing.