Shipping policy

Shipping Policy

Effective Date: September 17, 2026

At AYEAHH Luxury Skincare, we're committed to delivering your order with care, efficiency, and transparency. Below you'll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and holidays).

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

During new product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and the shipping method selected.

We may occasionally offer:

Free Shipping promotions
Flat Rate Shipping
Seasonal shipping offers

Any current shipping promotions will be displayed on our website.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Standard Shipping
3–7 Business Days

Expedited Shipping
1–3 Business Days (where available)

Delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order ships, you will receive an email containing your tracking number.

Tracking information may take up to 24 hours to update after your package has been shipped.

Shipping Locations

AYEAHH Luxury Skincare currently ships throughout the United States.

International shipping may become available in the future. Please subscribe to our newsletter for updates.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

AYEAHH Luxury Skincare is not responsible for:

Incorrect shipping addresses
Returned packages due to address errors
Packages delivered to the address provided by the customer

If you notice an error in your shipping information, please contact us immediately at supportayeahh@gmail.com. We will do our best to update your order before it ships.

Lost, Stolen, or Delayed Packages

Once your package has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

AYEAHH Luxury Skincare is not responsible for packages that are:

Lost in transit
Stolen after delivery
Delayed due to weather
Delayed because of carrier issues
Delayed due to customs or unforeseen circumstances

If your package appears lost, we recommend contacting the shipping carrier first. If you need additional assistance, please reach out to our customer support team.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Email supportayeahh@gmail.com with:

Your order number
Photos of the damaged product
Photos of the shipping box and packaging

We'll review your claim and work to provide a replacement or another appropriate resolution.

Multiple Shipments

In some cases, orders containing multiple items may arrive in separate packages depending on product availability or warehouse logistics.

You will receive tracking information for each shipment.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 2 hours of placing it.

Once an order has entered processing or has been shipped, we are unable to make changes or cancellations.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on carrier regulations or destination.

If we are unable to fulfill your order, we will notify you promptly and issue a full refund if applicable.

Contact Us

If you have any questions about your shipment, we're here to help.

AYEAHH Luxury Skincare

📧 supportayeahh@gmail.com

Customer Support Hours

Monday – Friday

9:00 AM – 5:00 PM (EST)

Thank you for shopping with AYEAHH Luxury Skincare.

We appreciate the opportunity to be part of your self-care journey and are committed to delivering every order with the care and quality you deserve.

Soft Skin. Beautiful Scent. Her Moment.